Effective September 1, 2020

This Privacy Policy (referred to later as “Policy”) describes how we gather and process your personal information throughout our website, located at DrJohnsOnline.com (referred to later as the “Site”). It provides you with the necessary information regarding your rights and our obligations. It also explains how, why and when we process your personal data.

By using the Site or obtaining any product or service through this Site, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use the Site.

Emails from DrJohnsOnline.com or its business partners, and the Site itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by DrJohnsOnline.com. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including their use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites to ensure a safe browsing experience.

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy.

Information That We Collect

DrJohnsOnline.com processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this Policy.

DrJohnsOnline.com collects two basic types of information during your visits to our Site.

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked. Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide users with a smoother and more efficient shopping experience.

Second, Doctor Johns.com collects personally identifiable information as needed to provide you with requested services and to process your orders. This information is provided directly by you, such as when you complete the account sign-up form, order form, or email marketing opt-in form and/or when you provide information over the telephone. The personally identifiable information you provide may include the following information, which we use as indicated below:

  • Name — used for order fulfillment and marketing
  • Date of Birth — used to ensure that you are a legal adult
  • Mailing, Shipping and Billing Addresses — used for order fulfillment and marketing
  • Email Address — used for order status communication and marketing
  • Telephone Number(s) — used for order status communication and marketing
  • Credit Card or Debit Card Number — used for payment for orders

Further, when you use the Site to purchase a product as a gift and ask us to deliver it for you, we collect personally identifiable information that you provided regarding the gift recipient, including their name and mailing address.

Cookie Settings

Like many online services, we also use non-invasive “cookies” and other tracking technologies to collect information. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. These cookies do not track other websites you might visit and they do not plant malware on your computer. Our non-invasive cookies allow us to recognize your browser so we can personalize your return visits to the Site and save you time during checkout.

If you are uncomfortable with cookies on your computer, you can always remove them by accessing the options menu of your browser. Please refer to your browser’s help menu for more specific directions if needed.

This site uses cookies and related technologies for site operation, analytics, and third party advertising purposes as described in this policy. If you would like to manage your preferences, and/or opt-out of sharing data with third parties information related to these technologies, click “Cookie Settings” button below.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

How We Use Your Data (Legal Basis for Processing)

DrJohnsOnline.com takes your privacy very seriously and will never sell your personal data to anyone. We only use your data for the purpose(s) specified in this Policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

DrJohnsOnline.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in merchandising and in developing the design and layout of the Site.

We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners and with our service providers to help them provide similar services.

DrJohnsOnline.com sometimes administers online surveys in connection with the Site in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

DrJohnsOnline.com uses personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary to provide updates about your order and answer any questions you might have.

We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers.

Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud.

DrJohnsOnline.com also may use your personally identifiable information to “pre-populate” forms that are used by the Site to facilitate transactions with us and save you from entering every data field on the checkout.

DrJohnsOnline.com may send you periodic announcements regarding your order, status updates, service changes concerning the Site and other administrative matters.

You may also, from time to time, receive information from us regarding new features, new products and services and special offers we think you’ll find valuable. If you’d like to opt out of receiving promotional communications from us, please follow the procedure outlined in the Opt-Out section below.

There are some special instances when we might use or disclose personally identifiable information:

Gift Recipients

As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future. This is done in order to accommodate proper gift delivery to such recipients and remind you of upcoming gift-giving occasions. We do not sell or rent any personally identifiable information that you provide to us regarding such persons, but gift recipients may, from time to time, receive offers from us via postal mailings regarding new features, new products and services and special offers we think they will find of interest. Also, we may send marketing offers via postal mailings to gift recipients on behalf of ourselves and our business partners. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related postal mailings from us, as discussed in the Opt-Out section below.

Service Providers

As described in this Privacy Policy, we work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, age verification, credit card clearance, e-commerce affiliation, data analysis, emailing, marketing, targeting and other services. Some of these third parties may be given access to some or all of the information that you provide to us and may use cookies or other tracking technologies in connection with providing their services. To the extent that we provide your personally identifiable information to such third parties, we restrict their ability to use such information for their own marketing purposes to the best of our abilities. However, we cannot be responsible for the privacy policies or practices of such third parties.

Related Companies

We may share personal information we collect about you with related companies for purposes consistent with this Policy.

As Required By Law

Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas, court orders and/or discovery requests, to protect the interests of DrJohnsOnline.com, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

Sharing and Disclosing Your Personal Information

Except as provided in this Policy, we do not share or disclose any of your personal information without your consent.

DrJohnsOnline.com uses third parties to provide certain services and business functions, and may share your personal information with service providers for purposes such as order and payment processing, website functionality and the marketing of products. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from DrJohnsOnline.com or independently.

Opting Out

At any time, you can adjust how DrJohnsOnline.com markets to you or even opt-out completely. To adjust your mailing preferences, simply log into your account and go to the Email and/or Catalog Preferences section(s). Then select if you want to receive catalogs and/or emails and how often you get them. When the checkmark is removed, you have successfully opted-out from those mailings. Please note that you will still receive emails regarding your order whenever you make a purchase.

Please allow up to two weeks for your request to be processed. You may also review additional opt-out options at www.aboutads.info/choices or www.networkadvertising.org.